Posts - super-bowl2017

How to Put Your Customers First and Deliver the Best Possible Experience

How to Prioritize Customer Needs When it comes to business, the customer should always be put first. It’s not about

Creating a Customer-Focused Culture in Your Business

The Importance of a Customer-Focused Culture If you want your business to be successful, it is essential that you focus

Create the Perfect Shift Schedule for Your Business

How to Create the Ideal Shift Schedule Do you ever feel like you’re always working, but you never have any

What is Agent Experience and How to Improve It

What is Agent Experience? If you’re running a customer service operation, it’s important to focus on agent experience. What is

How to Find and Fix the Pain Points That are Hurting Your Business

How to Identify and Address Customer Pain Points Are you looking for ways to improve your business? If so, you

Call Center vs. Contact Center Software: Which is Right for Your Business?

Do you need a call center software and online phone number for your business? If so, which one is right for you? There are two main types of call center software: call center and contact center. So what’s the difference? In this blog post, we will break it down for you.